Refund Policy

This Refund Policy explains when and how you get your money back on MYTPSMS. It forms part of our Terms of Service.

1. Automatic refunds — no code received

Every order stays active for approximately 15 minutes. If no SMS arrives in that window:

• the order ends automatically;
• the full purchase price is returned to your wallet;
• the refund appears in your transaction history straight away.

You do not need to contact us or ask — this happens by itself.

2. Cancelling an order yourself

You can cancel an active order at any time before a code arrives, and the full price is returned to your wallet immediately.

Once a code has been received, the order is complete and cannot be cancelled or refunded — the service you paid for has been delivered.

3. When we cannot refund

An order is not refundable once a verification code has been delivered to you. In particular, we cannot refund because:

• the code arrived but you entered it too late, or the platform's own timer expired;
• the platform rejected, banned or later disabled the account you created;
• you bought the wrong service, country or platform by mistake;
• you no longer need the number;
• you attempted to reuse a number for a second verification (numbers are single use).

We know an unusable code is frustrating. If something looks wrong with an order, contact us with the order ID — if our records show the code never actually reached you, we will put it right.

4. Wallet credit and withdrawals

Refunds are always returned as wallet credit, not as a payment back to your card or bank account.

As set out in our Terms, your wallet balance is prepaid credit for use on the Service. It cannot be withdrawn as cash, transferred to another user, or exchanged. Please only deposit what you intend to spend.

The minimum deposit is ₦200.00.

5. Deposits that did not arrive

If you were charged but your wallet was not credited, do not deposit again. Contact us at mytpsms@tp2fa.com.ng with:

• the email address on your account;
• the amount and date of payment;
• the payment reference or receipt from your bank or payment provider.

Most delayed deposits credit automatically once the payment provider confirms them. Where a payment genuinely failed to reach us, your bank or payment provider will return the funds to you.

6. Duplicate or accidental deposits

If you deposit the same amount twice by mistake, contact us within 7 days. Where the funds are unspent, we will consider returning the duplicate amount through the original payment method, subject to any fees charged by the payment provider.

7. Chargebacks

Please contact us before raising a chargeback or payment dispute — it is almost always faster. Filing a dispute without contacting us may lead to your account being suspended while the matter is investigated.

8. How to reach us

Email mytpsms@tp2fa.com.ng or use the support page in your dashboard. Include your account email and the order ID so we can help quickly.

We aim to respond to refund enquiries within 48 hours.